This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS
Job Summary
This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
As a Senior Product Owner Scams, you will be accountable for delivery across the scams complaints and resolution journey, working closely with Product Managers, Risk, Operations, Compliance, Legal and Fraud (GFMS) and Customer Service teams across the Group.
We have end to end accountability for all Retail Deposits and Transactions products and customer experiences, the groups Open Banking obligations and key customer journeys including Disputes, Deceased Estates and Retail Authorities and Tokenisation.
Matching Summary
This role will see you take responsibility for delivering a seamless and compliant end‑to‑end scams complaints and resolution journey for RBS.
Skills & Requirements
Must-have
Product Owner experience
delivery leader
risk, regulatory, operational environments
emerging technology, data, automation
scams complaints and resolution journey
stakeholder alignment
Agile environment delivery
Nice-to-have
passion for protecting customers
show true care for customers
risk-aware, customer-first delivery
embedding controls into solutions
Key Requirements
Proven experience as a Product Owner
experience within financial services
experience working on scams, fraud, disputes, complaints