Salesforce Support Consultant (developer)

Merkle

Sofia, Bulgaria
Hybrid
Salesforce platform expertise
Apex, soql, and lwc proficiency
Automation tools experience
Assist clients by troubleshooting issues, implementing solutions, and continuously improving their Salesforce environments

Job Summary

  • Assist clients by troubleshooting issues, implementing solutions, and continuously improving their Salesforce environments.
  • Respond to and resolve tickets in a timely and professional manner, proactively updating customers on ticket progress.
  • Embed AI and automation into support processes to strengthen competitiveness and service delivery.

Matching Summary

Assist clients by troubleshooting issues, implementing solutions, and continuously improving their Salesforce environments.

Skills & Requirements

Must-have

  • Salesforce platform expertise
  • Apex, SOQL, and LWC proficiency
  • Automation tools experience
  • Troubleshoot technical issues
  • Customer support and problem-solving

Nice-to-have

  • AI and automation in support
  • DevOps and CI/CD pipelines
  • Proactive customer updates
  • Continuous improvement culture

Key Requirements

  • 3-10 years of experience
  • Salesforce Administrator or Platform Developer I certification
  • Proficiency in Apex, SOQL, and LWC
  • Experience with automation tools (Flows, Process Builder, Triggers)
  • Familiarity with Salesforce APIs and integrations

Work Rights

Not specified

Tailored Resume

Cover Letter