Universal Agent

Armstrong Development Properties

6 months tech support or customer service experience
Proficient handling of billing inquiries
Troubleshooting ethernet and wireless networks
The Universal Agent supports digital and next-generation television, streaming products, Internet, and Telephone services

Job Summary

  • The Universal Agent supports digital and next-generation television, streaming products, Internet, and Telephone services.
  • Responsibilities include resolving billing inquiries, troubleshooting video products, and isolating customer issues regarding telephone products.
  • Candidates must have strong typing, verbal, and written skills along with the ability to work flexible shifts.

Matching Summary

The Universal Agent supports digital and next-generation television, streaming products, Internet, and Telephone services.

Skills & Requirements

Must-have

  • 6 months Tech Support or Customer Service experience
  • Proficient handling of billing inquiries
  • Troubleshooting ethernet and wireless networks
  • Support for webmail and software clients
  • Flexible afternoon/evening weekday and weekend shifts

Nice-to-have

  • Technology-related certifications or accredited degrees
  • Experience with third-party streaming services and apps
  • Coachable person eager to learn new skills
  • Familiarity with desktop and mobile operating systems
  • Ability to quickly adapt to work environment changes

Key Requirements

  • At least 6 months of experience in Tech Support or Customer Service
  • Understanding of traditional Ethernet, wireless, and MoCA networks
  • Strong computer skills and familiarity with security software packages

Work Rights

Not specified

Tailored Resume

Cover Letter