Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations
Job Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Responsible for maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection issues, and supporting customer requests for quotes and pricing.
Provides timely reports on forecasts, shipping plans, sales, OTD, safety stock levels, and product history to support various departments.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
Skills & Requirements
Must-have
Customer order processing
Sales and Operations reconciliation
Inventory management
Customer communication
Data analysis and reporting
Nice-to-have
Respectful interaction
Open and honest communication
Proactive problem-solving
Teamwork and collaboration
Key Requirements
2-5 years of customer service/manufacturing experience
Experience in data analysis, sales, and forecasting
Advanced English proficiency
Ability to read and interpret contracts and specification sheets