Lead Management Supervisor - Bilingual

Zebra Technologies Corporation

Mexico City, Mexico
Hybrid (minimum of 3 days in the office per week)
Third-party resource management
Marketing contact center oversight
Sales team collaboration
Zebra Technologies Corporation is seeking a Lead Management Supervisor who is bilingual and will oversee the Marketing Contact Center in Mexico City. The role involves managing a team that qualifies and handles inbound customer leads, collaborating with sales teams, and achieving marketing revenue goals

Matching Summary

Match Score: 85

Zebra Technologies Corporation is seeking a Lead Management Supervisor who is bilingual and will oversee the Marketing Contact Center in Mexico City. The role involves managing a team that qualifies and handles inbound customer leads, collaborating with sales teams, and achieving marketing revenue goals.

Skills & Requirements

Must-have

  • Third-party resource management
  • Marketing Contact Center oversight
  • Sales team collaboration
  • SLA achievement
  • Lead qualification process
  • Team coaching and development

Nice-to-have

  • Matrix organization experience
  • E-commerce platform support
  • Promotional strategy alignment
  • Data verification skills
  • Forward-thinking environment

Key Requirements

  • Onsite presence in Mexico City (CDMX)
  • Minimum 3 days per week in office
  • Experience managing contact center teams
  • Ability to set KPIs and report progress

Work Rights

Not specified

Tailored Resume

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