Manager, It Service Management Operations

Exact Sciences Corporation

Madison, WI, US
Base: $124,000.00 - $211,000.00; bonus/equity: bon...
Not specified
6+ years it service management experience
3+ years formal people leadership experience
Change enablement and major incident management
Exact Sciences Corporation is seeking a Manager of IT Service Management Operations to enhance operational standards and support its mission in cancer diagnostics. The ideal candidate should have substantial experience in IT Service Management, people leadership, and expertise in service reliability, incident, and change management

Job Summary

  • The Manager, IT Service Management Operations plays a critical role in supporting Exact Sciences' mission to improve and save lives through early detection and cancer diagnostics.
  • This role is responsible for leading Change Enablement, Major Incident Management, Access Management, and Service Desk operations to ensure high operational standards and service stability.
  • Exact Sciences offers robust benefits including paid time off, health coverage, retirement savings plans, and wellness support for employees.

Matching Summary

Match Score: 85

Exact Sciences Corporation is seeking a Manager of IT Service Management Operations to enhance operational standards and support its mission in cancer diagnostics. The ideal candidate should have substantial experience in IT Service Management, people leadership, and expertise in service reliability, incident, and change management.

Salary

Base: $124,000.00 - $211,000.00; Bonus/Equity: Bonus eligible; Benefits: Paid time off, health, dental, vision, retirement plan

Skills & Requirements

Must-have

  • 6+ years IT Service Management experience
  • 3+ years formal people leadership experience
  • Change Enablement and Major Incident Management
  • Access Management process governance
  • Service Desk operations supervision

Nice-to-have

  • ITIL v4 Managing Professional certification
  • Experience with enterprise ITSM governance
  • Familiarity with Agile/DevOps methodologies
  • Knowledge of laboratory and R&D environments
  • Process automation expertise

Key Requirements

  • ITIL 4 certification required
  • 6+ years ITSM or IT Operations experience
  • 3+ years formal people leadership experience
  • Strong expertise in Change and Incident Management
  • Experience supervising Service Desk operations

Work Rights

Not specified

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