Global Account Operations Manager Gt1 - Cee Accounts

Hpnews

Customer relationship management
Operational account management
Project management
The Global Account Operations Manager is responsible for managing the end-to-end operational relationship with top global customers, ensuring service levels and handling complex escalations

Job Summary

  • The Global Account Operations Manager is responsible for managing the end-to-end operational relationship with top global customers, ensuring service levels and handling complex escalations.
  • This role requires close collaboration with sales operations, supply chain, customer services, and country management to align operational commitments and improve customer satisfaction.
  • The GAOM leads global virtual teams, drives operational performance metrics, and supports strategic contractual and service enablement initiatives.

Matching Summary

The Global Account Operations Manager is responsible for managing the end-to-end operational relationship with top global customers, ensuring service levels and handling complex escalations.

Skills & Requirements

Must-have

  • Customer relationship management
  • Operational account management
  • Project management
  • Cross regional leadership
  • Service level agreement management
  • Sales operations coordination

Nice-to-have

  • Lean 6 Sigma analysis
  • Negotiation and influencing skills
  • Executive presentations
  • Virtual team management
  • Business acumen
  • Fluency in multiple languages

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • 5+ years operational role experience
  • Project and/or Program Management experience
  • Fluent English oral and written
  • Fluency in Swiss German preferred
  • French or Dutch language skills preferred

Work Rights

Not specified

Tailored Resume

Cover Letter