Accenture is seeking a Hotline Cloud Support Engineer who is fluent in Mandarin and English to provide technical support for public cloud products. The ideal candidate should have at least two years of hotline support experience and a solid understanding of cloud technology
Job Summary
This role involves quickly answering global customer hotline calls and resolving issues related to public cloud products.
The position requires adapting to shift schedules including nights and weekends to ensure a seamless global user service experience.
Accenture offers extensive formal and informal training programs to help employees acquire specialized skills and build a career.
Matching Summary
Match Score: 85
Accenture is seeking a Hotline Cloud Support Engineer who is fluent in Mandarin and English to provide technical support for public cloud products. The ideal candidate should have at least two years of hotline support experience and a solid understanding of cloud technology.
Skills & Requirements
Must-have
Fluent in Chinese and English
2+ years hotline technical support experience
1+ year public cloud product experience
Associate degree in Computer Science or related field
Adaptability to night and weekend shifts
Nice-to-have
Public cloud certifications
Experience with ticket systems like Salesforce or Jira
Knowledge base writing experience
New hire training experience
Strong problem-solving skills
Key Requirements
Associate degree or higher in CS, Networking, or Telecommunications
2+ years of hotline technical support experience
1+ year hands-on experience with AWS, Azure, GCP, Alibaba, Tencent, or Huawei Cloud