After Hours Agent

Full Well Bodywork

Victoria, Australia
Schads level 3b ($46.69-$50.06); super included; s...
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Availability for rotating after-hours shifts
Strong administrative and it support skills
Experience in crisis response or incident management
** Full Well Bodywork is seeking an After Hours Agent to provide centralized support for staff and participants during after-hours operations. The role requires flexible availability for evening and overnight shifts, with responsibilities including IT support, incident management, and administrative tasks within a supportive and inclusive environment. **

Job Summary

  • The After-Hours Agent serves as a central point of contact providing front-line support to staff and participants across multiple programs including residential and mental health services.
  • Key responsibilities include managing IT requests such as password resets, handling emergency escalations, and maintaining compliance documentation through routine file audits.
  • Wellways offers a purpose-driven culture with salary packaging options up to $15,899, meal allowances, and 17.5% leave loading for eligible employees.

Matching Summary

Match Score: 75

** Full Well Bodywork is seeking an After Hours Agent to provide centralized support for staff and participants during after-hours operations. The role requires flexible availability for evening and overnight shifts, with responsibilities including IT support, incident management, and administrative tasks within a supportive and inclusive environment. **

Salary

SCHADS Level 3B ($46.69-$50.06); Superannuation included; Salary packaging options available

Skills & Requirements

Must-have

  • Availability for rotating after-hours shifts
  • Strong administrative and IT support skills
  • Experience in crisis response or incident management
  • Ability to work autonomously in high-pressure environments
  • Proficiency with CRM and rostering systems

Nice-to-have

  • Prior experience in mental health industry
  • Background in community services organizations
  • Commitment to inclusivity and reconciliation
  • Lived experience of mental health or disability

Key Requirements

  • Current Working with Children Check
  • NDIS Workers Screening Check
  • Right to Work within Australia
  • Satisfactory National Police Records Check
  • NDIS Worker Orientation Module Certificate
  • Certificate in Community Services or Mental Health (or equivalent)

Work Rights

Right to Work within Australia required

Tailored Resume

Cover Letter