Associate, Payroll Client Services - Sat- Wed - Amer

Remote

AMER
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Payroll regulatory knowledge
Customer expectation exceeding
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory knowledge
  • customer expectation exceeding
  • Zendesk, Slack, Notion experience
  • collaborative team environment
  • Saturday to Wednesday schedule

Nice-to-have

  • ambitious problem solving
  • future of work culture
  • continuous learning in payroll

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter