Sr Business Process Analyst - Support Knowledge And Ai

Workday

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Knowledge management and ai tools
Analyze knowledge usage and trends
Process mapping and analysis
** Workday is seeking a Sr. Business Process Analyst to join their Knowledge Management and Global Support Operations teams, focusing on process optimization and data analysis to enhance customer support through AI tools. The ideal candidate will possess strong analytical skills, knowledge management experience, and a commitment to continuous improvement in a fully remote capacity. **

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Sr. Business Process Analyst to join their Knowledge Management and Global Support Operations teams, focusing on process optimization and data analysis to enhance customer support through AI tools. The ideal candidate will possess strong analytical skills, knowledge management experience, and a commitment to continuous improvement in a fully remote capacity. **

Skills & Requirements

Must-have

  • Knowledge Management and AI tools
  • Analyze knowledge usage and trends
  • Process mapping and analysis
  • Support technologies and platforms
  • Data analysis and insights

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • Experience with AI chatbot/automated systems
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field OR equivalent experience

Work Rights

Not specified

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