This role plays a key part in shaping customer-centred content and journeys to drive positive reputation and brand consideration for Commonwealth Bank
Job Summary
This role plays a key part in shaping customer-centred content and journeys to drive positive reputation and brand consideration for Commonwealth Bank.
You will collaborate with UX designers, product owners, and developers to create intuitive, accessible, and engaging web experiences that balance user needs with business goals.
The position offers hybrid working arrangements with at least half the time spent connecting in office, alongside flexible start/finish times and job share options.
Matching Summary
This role plays a key part in shaping customer-centred content and journeys to drive positive reputation and brand consideration for Commonwealth Bank.
Skills & Requirements
Must-have
Strong writing and editing skills
Experience in content design and UX writing
Solid understanding of user experience principles
Strong knowledge of SEO best practices
Experience working with a CMS
Nice-to-have
Experience with Adobe Experience Manager
Experience with Adobe Analytics and Target
Past experience in social media
Test-and-learn mindset
Self-starter mindset
Key Requirements
Demonstrable experience in content design
Proven track record in website copy creation
Proficiency in information architecture and accessibility