Desktop Support Technician, Japan

CommBank

Tokyo, Japan
Fully remote
Trading systems maintenance
End-user it support
Incident response management
CommBank is seeking a Desktop Support Technician for their Tokyo branch, focused on providing technical support in a dynamic trading environment. The ideal candidate should have extensive experience in desktop support within financial services, strong problem-solving skills, and fluency in both Japanese and English

Job Summary

  • Provide end-user IT support for Tokyo branch, including troubleshooting devices, managing tickets, and handling hardware setup and replacement.
  • Support and maintain global systems in collaboration with regional and head office IT teams, ensuring stability across applications, infrastructure, networks, and security.
  • Oversee IT operations continuity, including power outage coordination, asset and inventory management, BCP site support, and office facilities-related IT activities.

Matching Summary

Match Score: 85

CommBank is seeking a Desktop Support Technician for their Tokyo branch, focused on providing technical support in a dynamic trading environment. The ideal candidate should have extensive experience in desktop support within financial services, strong problem-solving skills, and fluency in both Japanese and English.

Skills & Requirements

Must-have

  • trading systems maintenance
  • end-user IT support
  • incident response management
  • local IT systems administration
  • dealing room technology support
  • IT operations continuity

Nice-to-have

  • BCP knowledge
  • virtualization technologies experience
  • remote desktop protocols familiarity

Key Requirements

  • 4+ years experience
  • Diploma or certification
  • Fluency in Japanese
  • English professional proficiency

Work Rights

Not specified

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