Network & Svcs Operation Analyst

Accenture

Tcp/ip, routing, switching fundamentals
Troubleshooting mpls, dia, voice, wireless
Nms tools (netcool, solarwinds, nagios)
Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA

Job Summary

  • Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.
  • Perform L2/L3 troubleshooting for service incidents, analyze alarms, logs, and performance metrics, and identify root causes.
  • Accenture is a global professional services company with leading capabilities in digital, cloud and security, serving clients in more than 120 countries.

Matching Summary

Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.

Skills & Requirements

Must-have

  • TCP/IP, routing, switching fundamentals
  • Troubleshooting MPLS, DIA, Voice, Wireless
  • NMS tools (Netcool, SolarWinds, Nagios)
  • Ticketing tools (ServiceNow / Remedy)
  • Structured RCA methodology
  • Packet analysis (Wireshark)
  • CLI exposure (routers, firewalls)

Nice-to-have

  • Telecom program management
  • IT Service Assurance knowledge
  • Automation & scripting awareness
  • Customer communication experience
  • Performance Management Skills

Key Requirements

  • 2 to 3 years of experience
  • Any Graduation
  • Telecom Engineering degree preferred

Work Rights

Not specified

Tailored Resume

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