The Customer Engagement Manager position at Ryder System involves managing assigned accounts, driving sales growth, and enhancing customer satisfaction through effective communication and relationship-building. Ideal candidates should possess strong sales, account management, and negotiation skills, along with relevant experience in customer service and sales
Job Summary
The Customer Engagement Manager (CEM) position is responsible for the management of assigned accounts in the Business Unit (BU) and the education/development of customer interest in additional Ryder services.
Attain or exceed assigned sales quotas and profit targets, maintain regular customer contact, develop sales penetration plans, and work collaboratively with DTS/SCS to develop upsell opportunities.
Ensure contracted services are delivered to customers, orchestrate productive working relationships, and conduct regularly scheduled customer reviews.
Matching Summary
Match Score: 85
The Customer Engagement Manager position at Ryder System involves managing assigned accounts, driving sales growth, and enhancing customer satisfaction through effective communication and relationship-building. Ideal candidates should possess strong sales, account management, and negotiation skills, along with relevant experience in customer service and sales.
Salary
Base: $55,000 - $60,000; Bonus/Equity: Annual bonus, commission, and/or long-term incentive plan; Benefits: Comprehensive health and welfare benefits, 401(k)
Skills & Requirements
Must-have
Sales quotas and profit targets
Customer relationship management
Upsell opportunities
Contracted services delivery
Customer satisfaction perception
Competitive alternatives knowledge
CRM updates
Nice-to-have
Customer education on new services
Sales skills improvement
Industry knowledge growth
Key Requirements
2 years or more experience providing service to customers
2 years or more experience selling to customers
Bachelor's degree in business, marketing, or transportation, or equivalent experience