This is a unique opportunity to shape and grow a cutting-edge program that is central to enhancing the Penn State experience for all stakeholders
Job Summary
This is a unique opportunity to shape and grow a cutting-edge program that is central to enhancing the Penn State experience for all stakeholders.
The Director of the eCRM Office is a strategic, visionary leader responsible for defining and scaling the governance and strategic direction of Penn State's enterprise constituent relationship management program.
Provide leadership and mentorship to the eCRM team, ensuring alignment of tactical execution with strategic objectives.
Matching Summary
This is a unique opportunity to shape and grow a cutting-edge program that is central to enhancing the Penn State experience for all stakeholders.
Salary
Base: $123,200.00 - $191,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off, 75% tuition discount
Skills & Requirements
Must-have
Enterprise CRM program governance
Cross-functional partnership development
Multi-year strategic roadmap development
Constituent experience enhancement
Data governance and analytics leadership
Fiscal accountability and impact measurement
Nice-to-have
Emotional intelligence and technical fluency
Navigating complex, matrixed environments
Building consensus and motivating diverse teams
Key Requirements
10+ years of relevant experience
5+ years of supervisory experience
Bachelor's Degree
Experience with Salesforce platform highly desired