Field Service Support Technician

Rolls Roycemotorcarswashington

Mankato, MN, US
$64,061 - $104,099-annually; not specified; not sp...
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Coordinate customer care center communications
Escalate service issues to global teams
Provide technical assistance for electronic systems
** Rolls-Royce Motor Cars Washington is seeking a Field Service Support Technician in Mankato, MN, to provide technical assistance and coordinate communication among various service teams. The role requires a strong background in customer service related to automotive or mechanical equipment, along with excellent communication and problem-solving skills. **

Job Summary

  • Coordinate communication within the Customer Care Center team and 1st level service partners on field issues and report to a centralized data capturing system.
  • Provide proactive technical assistance for electronic systems, tools, and related software and hardware to internal customers, OEMs, distributors, dealers and end users.
  • Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.

Matching Summary

Match Score: 75

** Rolls-Royce Motor Cars Washington is seeking a Field Service Support Technician in Mankato, MN, to provide technical assistance and coordinate communication among various service teams. The role requires a strong background in customer service related to automotive or mechanical equipment, along with excellent communication and problem-solving skills. **

Salary

$64,061 - $104,099-Annually; Not specified; Not specified

Skills & Requirements

Must-have

  • Coordinate customer care center communications
  • Escalate service issues to global teams
  • Provide technical assistance for electronic systems
  • Capture critical field data
  • Maintain distributor database
  • Troubleshoot and resolve technical issues

Nice-to-have

  • Self-starter with multiple priorities
  • Influence others with communication
  • Negotiation skills and resilience
  • Analytical and creative problem-solving
  • Proficient with PC and MS Office Suite

Key Requirements

  • 3 years customer service automotive/mechanical
  • 7 years customer service automotive/mechanical
  • 3 years customer service/design/test/applications engineering
  • Authorized to work in U.S. without sponsorship
  • Bachelor's Degree in Business or Engineering

Work Rights

Authorized to work in U.S. without sponsorship

Tailored Resume

Cover Letter