Nordic Speaking Customer Service Roles - Spain (flyer)

Concentrix

Benalmádena Costa, Spain
Nordic speaking ability
Customer service support
Inbound/outbound calls
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Provide customer service support and resolution of routine problems regarding client's product or services.
  • Maintain basic knowledge of client products and/or services and offer additional products and/or services.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • Nordic speaking ability
  • Customer service support
  • Inbound/outbound calls
  • Internet customer interaction
  • Basic product knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Team member and independent work
  • Patience in customer contact

Key Requirements

  • High school diploma
  • 3-6 months relevant experience
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter