Engagement Manager

Capgemini

Atlanta, GA, US
Base: $88,544 - $207,401; bonus/equity: variable i...
On-site
10+ years managing enterprise transformation programs
Digital customer experience across marketing sales commerce service
Experience engaging cxo level stakeholders
This role involves leading large-scale, global customer experience transformation programs spanning marketing, sales, commerce, and customer service domains

Job Summary

  • This role involves leading large-scale, global customer experience transformation programs spanning marketing, sales, commerce, and customer service domains.
  • The position requires building strong relationships with CxO-level stakeholders and acting as a trusted advisor on strategic CX initiatives.
  • Capgemini offers a comprehensive benefits package including paid time off ranging from 12-25 days, medical coverage, and retirement savings plans.

Matching Summary

This role involves leading large-scale, global customer experience transformation programs spanning marketing, sales, commerce, and customer service domains.

Salary

Base: $88,544 - $207,401; Bonus/Equity: Variable incentives, bonuses, or commissions may be eligible; Benefits: Comprehensive non-negotiable package including PTO, medical, dental, vision, 401(k), life insurance

Skills & Requirements

Must-have

  • 10+ years managing enterprise transformation programs
  • Digital Customer Experience across marketing sales commerce service
  • Experience engaging CxO level stakeholders
  • Strong commercial acumen managing program financials
  • Agile SAFe methodologies and modern delivery frameworks

Nice-to-have

  • Exposure to cloud ecosystems and CX platforms
  • Thought leadership in delivery excellence
  • Deep understanding of customer journey transformation
  • Innovation in delivery methodologies and CX practices

Key Requirements

  • 10+ years of experience in complex enterprise-scale transformation
  • Proven expertise in Digital Customer Experience domains
  • Demonstrated success in program governance and stakeholder management
  • Experience with Agile/SAFe methodologies
  • Strong commercial acumen for financial performance

Work Rights

Not specified

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