Assistant Manager - Customer Service And Order Management

PPD (Thermo Fisher) UK

Sap erp operating systems
Ms office proficiency
Order management processes
The role involves providing technical and medical information while managing adverse events and product complaints with quality service

Job Summary

  • The role involves providing technical and medical information while managing adverse events and product complaints with quality service.
  • Candidates will oversee the entire order process from receipt to execution, ensuring backorder hygiene and accurate pricing checks within SAP.
  • The position requires driving Customer Allegiance Score improvements and implementing digital initiatives using Data Science and RPA tools.

Matching Summary

The role involves providing technical and medical information while managing adverse events and product complaints with quality service.

Skills & Requirements

Must-have

  • SAP ERP operating systems
  • MS Office proficiency
  • Order management processes
  • Customer complaint resolution
  • Revenue attainment support

Nice-to-have

  • Value Stream mapping experience
  • Lean Six-Sigma methodology
  • Direct customer account handling
  • Data Science and RPA capabilities
  • Strong interpersonal skills

Key Requirements

  • 1-2 years relevant experience
  • MBA or Engineering Degree preferred
  • Chemical or Bioscience background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter