Customer Service Specialist With Croatian

Miele X B.V.

**
Croatian and english language proficiency
Processing home appliance orders
Checking delivery ability
** Miele X B.V. is seeking a Customer Service Specialist fluent in Croatian and English to manage home appliance orders, address customer complaints, and contribute to administrative tasks. The ideal candidate should have at least two years of customer service experience, preferably with knowledge of SAP, and must excel in a dynamic, multicultural team environment. **

Job Summary

  • Accepting and processing home appliance orders from business partners, checking delivery ability, and offering alternative solutions.
  • Clarifying customer complaints, including escalations, and handling credit notes and returns according to specifications.
  • Performing general administrative tasks, actively participating in implementing improvements, and potentially supporting other markets.

Matching Summary

Match Score: 75

** Miele X B.V. is seeking a Customer Service Specialist fluent in Croatian and English to manage home appliance orders, address customer complaints, and contribute to administrative tasks. The ideal candidate should have at least two years of customer service experience, preferably with knowledge of SAP, and must excel in a dynamic, multicultural team environment. **

Skills & Requirements

Must-have

  • Croatian and English language proficiency
  • processing home appliance orders
  • checking delivery ability
  • clarifying customer complaints
  • entry and release of credit notes
  • processing administrative tasks

Nice-to-have

  • active participation in improvements
  • supporting other markets
  • ability to build relationships
  • flexibility in adaptation
  • work in cross cultural team

Key Requirements

  • min. B2 level Croatian and English
  • at least 2 years relevant work experience
  • relevant work experience in SAP as advantage

Work Rights

Not specified

Tailored Resume

Cover Letter