Fraud Support Associate (inbound Call Center) - Hybrid

MTB (M&T Bank)

Bridgeport, Connecticut, United States of America
Base: $22.79 - $37.99 hourly; bonus/equity: not sp...
Hybrid
Handle 30-40 inbound calls daily
Verify customer identity securely
Investigate flagged banking transactions
This role serves as the first line of defense protecting customers' finances and personal information from fraud

Job Summary

  • This role serves as the first line of defense protecting customers' finances and personal information from fraud.
  • Employees must balance high-volume customer service with investigative thinking to make confident, fast decisions on transaction restrictions.
  • The position requires flexibility for varied schedules including holidays and weekends, with a hybrid work model requiring four days in-office weekly.

Matching Summary

This role serves as the first line of defense protecting customers' finances and personal information from fraud.

Salary

Base: $22.79 - $37.99 Hourly; Bonus/Equity: Not specified; Benefits: Paid remote training included

Skills & Requirements

Must-have

  • Handle 30-40 inbound calls daily
  • Verify customer identity securely
  • Investigate flagged banking transactions
  • Make real-time fraud decisions
  • De-escalate upset customers
  • Work hybrid schedule in-office

Nice-to-have

  • Call center experience preferred
  • Banking or fraud domain knowledge
  • Strong de-escalation skills
  • Comfort with multiple computer systems
  • Ability to work independently

Key Requirements

  • Associates degree or 2 years equivalent experience
  • Open availability 9am-9pm weekdays and weekends
  • Live within commuting distance to Bridgeport CT

Work Rights

Not specified

Tailored Resume

Cover Letter