Customer Service And D&t Specialist

Johnson & Johnson

Pefki, Greece
On-site
Customer inquiries and resolve complaints
Order processing and confirmations
Logistics operations with 3pl partner
Johnson & Johnson is seeking a Customer Service and Distribution & Transportation Specialist in Pefki, Greece. The role involves managing customer inquiries, order processing, logistics coordination, and ensuring compliance with operational standards while fostering a collaborative work environment

Job Summary

  • Respond to customer inquiries and resolve complaints promptly, escalating when necessary to ensure positive outcomes.
  • Coordinate logistics operations with 3PL partner to schedule shipments, select and manage carriers, track freight, and confirm deliveries.
  • Monitor operational costs and service metrics and analyze trends and report gaps with recommended corrective actions.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Customer Service and Distribution & Transportation Specialist in Pefki, Greece. The role involves managing customer inquiries, order processing, logistics coordination, and ensuring compliance with operational standards while fostering a collaborative work environment.

Skills & Requirements

Must-have

  • customer inquiries and resolve complaints
  • order processing and confirmations
  • logistics operations with 3PL partner
  • manage returns and reverse logistics
  • prepare and validate shipping documentation
  • monitor operational costs and service metrics
  • collaborate with sales, quality, finance

Nice-to-have

  • optimize processes and drive continuous improvement
  • compliance with controlled substances requirements
  • drive CS team’s awareness on CRM performance
  • monitor daily stock and ensure no discrepancies

Key Requirements

  • University grade in Business Administration, Economics, Logistics required
  • 3-5 years related experience
  • Strong Excel skills required
  • Fluent Greek and English speaker

Work Rights

Not specified

Tailored Resume

Cover Letter