Enterprise Technical Support

Notion

San Francisco, California, United States
Base: $160,000 - $180,000 py; bonus/equity: compet...
Remote
10+ years technical support experience
Rest api understanding and usage
Ai tool adoption advisory skills
The role involves providing white-glove support to enterprise customers while resolving complex technical issues across the Notion platform

Job Summary

  • The role involves providing white-glove support to enterprise customers while resolving complex technical issues across the Notion platform.
  • Candidates will act as a bridge between customers and engineering teams by reproducing issues and driving resolutions through detailed bug reports.
  • Notion requires all team members to work from their San Francisco offices on Mondays, Tuesdays, and Thursdays as designated Anchor Days.

Matching Summary

The role involves providing white-glove support to enterprise customers while resolving complex technical issues across the Notion platform.

Salary

Base: $160,000 - $180,000 per year; Bonus/Equity: Competitive cash compensation and equity included; Benefits: Highly competitive benefits package offered

Skills & Requirements

Must-have

  • 10+ years technical support experience
  • REST API understanding and usage
  • AI tool adoption advisory skills
  • Desktop application troubleshooting Windows macOS
  • Single Sign-On OAuth SAML SCIM knowledge
  • Server and client log analysis

Nice-to-have

  • Linux operating system knowledge
  • Scripting languages Python Java JavaScript TypeScript
  • Deep existing knowledge of Notion platform
  • Curiosity about adopting new AI tools
  • Experience with NoSQL and MySQL databases

Key Requirements

  • 10+ years in technical support or account management
  • Strong analytical and debugging capabilities
  • Ability to communicate with technical and non-technical stakeholders

Work Rights

Not specified

Tailored Resume

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