Base: $92,300.00 - $166,850.00; bonus/equity: not ...
**
Enterprise data and analytics products
Customer requirements gathering and analysis
Dataops defect and issue resolution
**
Leidos UK is seeking a Senior Customer Engagement Manager Lead for a Department of War data and analytics program located in Alexandria, VA. The role focuses on enhancing and adopting enterprise data products, requiring strong customer engagement, cross-functional team coordination, and defect resolution management in a DoD environment.
**
Job Summary
Serve as the primary interface between customers and engineering teams, gathering, analyzing, and managing customer requirements.
Manage the data operations (DataOps) defect and issue-resolution pipeline, coordinating with Tier 1, Tier 2, and Tier 3 support teams to address customer-reported issues.
Design, build, publish, and maintain an System service catalog covering all System services.
Matching Summary
Match Score: 75
**
Leidos UK is seeking a Senior Customer Engagement Manager Lead for a Department of War data and analytics program located in Alexandria, VA. The role focuses on enhancing and adopting enterprise data products, requiring strong customer engagement, cross-functional team coordination, and defect resolution management in a DoD environment.
**
Salary
Base: $92,300.00 - $166,850.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Enterprise data and analytics products
Customer requirements gathering and analysis
DataOps defect and issue resolution
Customer Success Operations Plan
Service Portfolio Management
System service catalog development
Stakeholder engagement and relationship management
Nice-to-have
Mission impact driven
Complex stakeholder environments
Emerging AI technologies
National security outcomes
Key Requirements
Active Top Secret (TS) clearance with SCI eligibility
8-12 years relevant experience with Bachelor's degree OR 6-10 years with Master's degree
Minimum 10 years in customer engagement or product management
Experience managing enterprise customer engagement in Federal or DoD environments
Experience leading customer engagement teams
Experience developing and tracking customer performance metrics
Work Rights
Active Top Secret (TS) clearance with SCI eligibility