Manager Customer Experience Trainee

TD

Calgary, Alberta, Canada
Base: $59,500 - $84,000 cad; bonus/equity: not spe...
Customer service transactions
Product and service promotion
Customer problem resolution
TD Canada Trust is the frontline of TD Bank, building deep and long-lasting relationships with customers through service transactions and providing information on products and solutions

Job Summary

  • TD Canada Trust is the frontline of TD Bank, building deep and long-lasting relationships with customers through service transactions and providing information on products and solutions.
  • The Manager Customer Experience Trainee role involves mentoring a team, meeting customer demands, collaborating with partners, and supporting frontline staff in resolving complaints.
  • TD is committed to providing fair and equitable compensation, growth opportunities, skill development, and a competitive total rewards package including salary, variable compensation, and benefits.

Matching Summary

TD Canada Trust is the frontline of TD Bank, building deep and long-lasting relationships with customers through service transactions and providing information on products and solutions.

Salary

Base: $59,500 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service transactions
  • product and service promotion
  • customer problem resolution
  • team performance feedback
  • operational issue resolution

Nice-to-have

  • connect with people
  • dynamic leadership
  • innovate with purpose
  • execute with speed and impact
  • reimagining what banking can be

Key Requirements

  • Undergraduate degree and/or over 3 years relevant work experience
  • Sound knowledge of banking solutions and concepts
  • Proficiency in MS Office and internet applications
  • Tactful and diplomatic communicator
  • Strong organizational, planning and time management skills
  • Dynamic leader with strong influential skills
  • Mobile within Assigned District

Work Rights

Not specified

Tailored Resume

Cover Letter