Sr Associate Technical Support Engineer-paradox

Workday

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Troubleshoot complex configurations
Sql queries for data investigation
Restful api calls with postman
** Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support team, emphasizing a commitment to customer service and innovative problem-solving. The ideal candidate should have technical expertise in troubleshooting complex configurations and a collaborative mindset, contributing to a culture that values integrity, empathy, and professional growth. **

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
  • We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support team, emphasizing a commitment to customer service and innovative problem-solving. The ideal candidate should have technical expertise in troubleshooting complex configurations and a collaborative mindset, contributing to a culture that values integrity, empathy, and professional growth. **

Skills & Requirements

Must-have

  • Troubleshoot complex configurations
  • SQL queries for data investigation
  • RESTful API calls with Postman
  • XML, JSON, and CSV validation
  • JIRA and Microsoft Office experience

Nice-to-have

  • Creative approach and eager to learn
  • Support colleagues and have fun
  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • AI troubleshooting tools and LLM observability

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years validating XML, JSON, and CSV
  • 1+ years with JIRA, Microsoft Office, and Visual Studio Code
  • 1+ years focusing on data-driven decision-making

Work Rights

Not specified

Tailored Resume

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