Associate Director, Crm Commercial Field Optimization

Johnson & Johnson MedTech

Titusville, New Jersey, United States
Base: $137,000 to $235,750 usd; bonus/equity: not ...
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Crm platform strategy and development
Field commercial capabilities design
Ai-driven automation opportunities
** Johnson & Johnson MedTech is seeking an Associate Director for CRM Commercial Field Optimization to lead the transition to a next-generation CRM platform for US field sales teams. The role requires extensive experience in the pharmaceutical industry, CRM systems, and AI, with a focus on enhancing customer engagement and driving adoption of new technologies. **

Job Summary

  • Lead the transition to a next generation CRM platform across US field sales teams, defining requirements and shaping solutions for representatives, managers, and regional directors.
  • Develop product strategy for CRM locally while coordinating with global initiatives, setting the product roadmap and leading development efforts for all capabilities in the CRM platform.
  • Partner with field sales leadership to develop strategy for initial deployments, ongoing adoption, and continuous improvement, while also identifying opportunities to reduce manual effort through AI-driven automation.

Matching Summary

Match Score: 75

** Johnson & Johnson MedTech is seeking an Associate Director for CRM Commercial Field Optimization to lead the transition to a next-generation CRM platform for US field sales teams. The role requires extensive experience in the pharmaceutical industry, CRM systems, and AI, with a focus on enhancing customer engagement and driving adoption of new technologies. **

Salary

Base: $137,000 to $235,750 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, retirement plan, 401(k), long-term incentive program, vacation, sick time, holidays, personal time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • CRM platform strategy and development
  • Field commercial capabilities design
  • AI-driven automation opportunities
  • Customer journey orchestration
  • Success metrics definition for CRM

Nice-to-have

  • Leverage common capabilities across regions
  • Partnership with key vendors
  • Drive behavior change with local leadership
  • Translate business goals into AI use cases

Key Requirements

  • BS Degree required
  • At least 8 years of workforce experience
  • 5 years of pharmaceutical industry experience
  • Experience with CRM systems and solutions
  • Experience in AI
  • Demonstrated ability to influence in a large and matrixed organization

Work Rights

Not specified

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