Controls Support Technician Ii – Plc & Automation

Barry Wehmiller Design Group

Green Bay, United States
Fully remote
Resolve customer equipment issues
Troubleshoot plcs, drives, and devices
Remote vpn troubleshooting
The Customer Support Technician II will utilize technical knowledge and controls expertise to independently support at least one product line by resolving customer issues, testing new technology, and assisting in the development of proactive services

Job Summary

  • The Customer Support Technician II will utilize technical knowledge and controls expertise to independently support at least one product line by resolving customer issues, testing new technology, and assisting in the development of proactive services.
  • Respond with urgency to resolve unplanned customer issues, including providing breakdown support for component replacements (loading HMIs, drives, PLCs) as necessary.
  • Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries.

Matching Summary

The Customer Support Technician II will utilize technical knowledge and controls expertise to independently support at least one product line by resolving customer issues, testing new technology, and assisting in the development of proactive services.

Skills & Requirements

Must-have

  • Resolve customer equipment issues
  • Troubleshoot PLCs, drives, and devices
  • Remote VPN troubleshooting
  • Document customer issues and resolutions
  • Utilize ERP system for parts
  • Review customer data for insights

Nice-to-have

  • Proactive process improvement
  • Recommend machine changes
  • Evaluate and test new technology
  • People-centric leadership

Key Requirements

  • Two-year associate degree or equivalent experience
  • Five years machine troubleshooting experience
  • Ability to travel at least 15%

Work Rights

Not specified

Tailored Resume

Cover Letter