The role involves providing expert-level support in cloud operations and IT service management while ensuring high-quality incident and problem management practices
Job Summary
The role involves providing expert-level support in cloud operations and IT service management while ensuring high-quality incident and problem management practices.
The position requires maintaining strong communication standards, adhering to operational guidelines, and driving continuous improvement across all processes.
Enjoy competitive compensation and grow your career in a fast-paced, international environment, with benefits including paid vacation, medical and life insurance, and learning opportunities.
Matching Summary
The role involves providing expert-level support in cloud operations and IT service management while ensuring high-quality incident and problem management practices.
Skills & Requirements
Must-have
Cloud operations expertise
Incident management coordination
Problem management root cause analysis
24/7 shift rotation coverage
Troubleshooting complex issues
Nice-to-have
Continuous learning and professional growth
Collaboration and innovation culture
Employee wellbeing resources
Community initiatives participation
Key Requirements
ITIL4 certification
Hyperscale, Kubernetes, or Linux certifications
Proven practical experience in Cloud operations
Proven practical experience in Incident Management