911 Call Taker I

City of Austin

Austin, TX, US
Base: $24.76 – $26.83 ph; bonus/equity: $150pmnth ...
911 communications equipment operation
Conflict and uncertain situation handling
Multiple task prioritization skills
This position is responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units

Job Summary

  • This position is responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units.
  • The City of Austin offers competitive benefits including generous leave, work-life balance programs, and extensive retirement security through the Employees' Retirement System.
  • Candidates must be available for various shifts including weekends and holidays to meet the needs of a 24-hour emergency response operation.

Matching Summary

This position is responsible for providing emergency communication response to citizens requesting a variety of services and communication support to field units.

Salary

Base: $24.76 – $26.83 per hour; Bonus/Equity: $150/month First Responder Pay (once licensed); Benefits: Comprehensive package including leave, wellness programs, and retirement

Skills & Requirements

Must-have

  • 911 communications equipment operation
  • conflict and uncertain situation handling
  • multiple task prioritization skills
  • computer software application proficiency
  • telephone interviewing techniques
  • medical emergency pre-arrival instruction knowledge

Nice-to-have

  • empathy and ethics in public service
  • innovative work environment collaboration
  • strong written and oral communication
  • effective relationship building with public

Key Requirements

  • High school diploma or equivalent
  • TCOLE Telecommunicator License within one year
  • TCIC/NCIC certification within six months
  • Minimum typing speed of 35 net words per minute
  • Proof of U.S. citizenship required

Work Rights

Must show proof of U.S. citizenship

Tailored Resume

Cover Letter