Customer Service Representative I - Bilingual

Advocate Health

Base: $20.80 - $31.20; bonus/equity: not specified...
Fully remote
Bilingual in spanish and english
High volume call management
Patient financial experience
Customer Service Representative I serves as the first point of contact for patient inquiries regarding billing questions

Job Summary

  • Customer Service Representative I serves as the first point of contact for patient inquiries regarding billing questions.
  • The role requires managing a high volume of inbound calls and providing exceptional customer service.
  • Advocate Health offers a comprehensive suite of benefits including health, retirement, and educational assistance.

Matching Summary

Customer Service Representative I serves as the first point of contact for patient inquiries regarding billing questions.

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Bilingual in Spanish and English
  • High volume call management
  • Patient financial experience

Nice-to-have

  • Knowledge of HIPAA standards
  • Experience with Epic billing applications
  • Strong communication skills

Key Requirements

  • High School Diploma or GED
  • 2 years relevant customer service experience
  • Experience in hospital billing preferred

Work Rights

Not specified

Tailored Resume

Cover Letter