Guest Service Supervisor - Concessions - Raymond James Stadium
Legends & ASM Global
Tampa, Florida, US
Event-day guest experience management
Point-of-sale operations supervision
Guest concern resolution
Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance
Job Summary
Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.
Train and support cashiers on Clover Sport POS operations, including logging in/out, conducting transactions, processing refunds, troubleshooting issues, and applying discounts.
Legends is the official hospitality partner of Raymond James Stadium, overseeing the food and beverage program for concessions, suites, and premium areas.
Matching Summary
Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.
Skills & Requirements
Must-have
event-day guest experience management
point-of-sale operations supervision
guest concern resolution
real-time staff coaching
uniform and policy compliance
Nice-to-have
transforming live entertainment
building an inclusive environment
delighting guests at every turn
Key Requirements
2+ years supervisory experience in food & beverage or concessions