Customer Service Representative Specialist

Genpt

Appleton, WI, United States
Customer inquiry handling
Technical product knowledge
Order processing and inventory management
The CSR Specialist is responsible for handling complex customer inquiries and ensuring customer expectations are fully met through extensive product knowledge and relationship building

Job Summary

  • The CSR Specialist is responsible for handling complex customer inquiries and ensuring customer expectations are fully met through extensive product knowledge and relationship building.
  • This role supports sales by promoting products, negotiating prices, managing orders, and coaching less experienced representatives.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid time off.

Matching Summary

The CSR Specialist is responsible for handling complex customer inquiries and ensuring customer expectations are fully met through extensive product knowledge and relationship building.

Skills & Requirements

Must-have

  • Customer inquiry handling
  • Technical product knowledge
  • Order processing and inventory management
  • Sales negotiation skills
  • Customer relationship management
  • Coaching less experienced staff

Nice-to-have

  • Multi-tasking and time management
  • Excellent communication skills
  • Attention to detail
  • Proactive sales generation
  • Problem solving and research

Key Requirements

  • Bachelor's degree or equivalent experience
  • Three years related experience
  • Specialty product knowledge
  • Experience in warehouse and inside sales
  • Ability to place orders up to $25,000 per line
  • Not specified work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter