Product Support & Operations Specialist

tier.engineering

London, United Kingdom
On-site
Resolve operational issues with speed
Build trusted relationships with partners
Act as bridge to product and engineering
When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you're who they turn to

Job Summary

  • When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you're who they turn to.
  • Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
  • Competitive compensation including equity, a hybrid working model, and a comprehensive benefits package are offered.

Matching Summary

When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you're who they turn to.

Skills & Requirements

Must-have

  • Resolve operational issues with speed
  • Build trusted relationships with partners
  • Act as bridge to Product and Engineering
  • Prioritize operational issues
  • Deliver technical responses with speed

Nice-to-have

  • Entrepreneurial problem-solver
  • Meticulous and analytical
  • Natural communicator
  • Process orientation
  • Early-career professionals

Key Requirements

  • 1-2 years of work experience
  • Technical support or client-facing role experience
  • Manage multiple priorities simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter