Platform Administrator (salesforce Service Cloud & Ccaas)

Sharkninjaoperatingllc

Remote
Remote
Salesforce service cloud
Ccaas platform
Devops and release management
SharkNinja is seeking a motivated Platform Administrator for Salesforce Service Cloud and CCaaS platforms to support customer experience technology. The position is remote and ideal for early-career professionals looking to develop skills in CX systems, DevOps, and platform operations

Job Summary

  • Administer and support the Salesforce Service Cloud platform, including user setup, role hierarchy, permissions, and access management ensuring SOX control adherence.
  • Assist with DevOps and release management processes across sandbox and production environments, supporting configuration migrations, deployments, and release validation.
  • This role offers a structured development path within CX technology, with opportunities to progress into roles such as CX Systems Developer or CX Platform Architect.

Matching Summary

Match Score: 85

SharkNinja is seeking a motivated Platform Administrator for Salesforce Service Cloud and CCaaS platforms to support customer experience technology. The position is remote and ideal for early-career professionals looking to develop skills in CX systems, DevOps, and platform operations.

Skills & Requirements

Must-have

  • Salesforce Service Cloud
  • CCaaS platform
  • DevOps and release management
  • case management configuration
  • Flows and automation

Nice-to-have

  • customer experience technology
  • integration engineering
  • platform architecture
  • AI-enabled capabilities

Key Requirements

  • 1–3+ years of experience
  • Salesforce Administrator Certification
  • Basic understanding of DevOps concepts
  • Exposure to CCaaS technologies

Work Rights

Not specified

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