As a key member of our Service Desk team, you will be providing that first point of contact for employees who are having an issue with their laptop or application, fulfilling requests, and keeping the entire company productive
Job Summary
As a key member of our Service Desk team, you will be providing that first point of contact for employees who are having an issue with their laptop or application, fulfilling requests, and keeping the entire company productive.
Your Responsibilities include answering calls from employees needing help with various issues such as password reset, account lockout, and application access, as well as working tickets to fulfill requests such as new employee onboarding, terminations, and application access.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals.
Matching Summary
As a key member of our Service Desk team, you will be providing that first point of contact for employees who are having an issue with their laptop or application, fulfilling requests, and keeping the entire company productive.
Skills & Requirements
Must-have
Superior customer service skills
Active Directory and/or LDAP experience
Troubleshooting hardware and applications
Troubleshooting VPN issues
Proficient in Microsoft Outlook, Excel, PowerPoint and Word