Patient Representative 11am-11pm Friday, Saturday, Sunday

Carilion Clinic

Roanoke, VA, United States
Not specified; not specified; comprehensive medica...
Onsite
Effective communication with patients and families
Problem solving in high-stress emergency situations
Knowledge of hipaa guidelines and patient rights
Carilion Clinic is seeking a full-time Patient Representative to work from 11 AM to 11 PM on Fridays, Saturdays, and Sundays in Roanoke, VA. The role involves providing frontline customer service in the Emergency Department, resolving patient issues, and improving patient experiences

Job Summary

  • The Patient Representative serves as a vital resource for patients and families by utilizing effective communication and professionalism to resolve potential problem situations within the Emergency Department.
  • This role requires the incumbent to identify, assess, and respond to questions and complaints while providing emotional support and linking patients to hospital and community resources during crisis situations.
  • Carilion Clinic offers a comprehensive benefits package including medical, dental, vision, an employer-funded pension plan, paid time off, and access to onsite fitness studios.

Matching Summary

Match Score: 85

Carilion Clinic is seeking a full-time Patient Representative to work from 11 AM to 11 PM on Fridays, Saturdays, and Sundays in Roanoke, VA. The role involves providing frontline customer service in the Emergency Department, resolving patient issues, and improving patient experiences.

Salary

Not specified; Not specified; Comprehensive Medical, Dental, & Vision Benefits; Employer Funded Pension Plan; Paid Time Off

Skills & Requirements

Must-have

  • Effective communication with patients and families
  • Problem solving in high-stress emergency situations
  • Knowledge of HIPAA guidelines and patient rights
  • Ability to handle combative or hostile individuals
  • Collaboration with medical personnel for care plans

Nice-to-have

  • Experience in emotional support and crisis linkage
  • Fostering positive patient experience and atmosphere
  • Guidance skills for volunteers and new employees
  • Proactive approach to reducing left without being seen rates

Key Requirements

  • Bachelor's degree required or 4 years relevant experience
  • BLS Certification required
  • Excellent interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter