The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone based customer service role supporting customers who are victims of Digital Fraud, requiring excellent customer service and innovation.
The role offers a 12-month max term contract with initial in-office training followed by a hybrid working arrangement with 20% office attendance.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Phone based customer service
Fraud detection and analysis
Hybrid working model
Emotional resilience under pressure
Nice-to-have
Strong problem-solving skills
Ability to work in ambiguous environment
Excellent verbal and written communication
Passion for customer confidence
Innovative customer service approach
Key Requirements
12-month max term contract
Full time 38 hours per week
Based in Sydney
Experience in Financial Services Industry preferred
Ability to handle aggressive or distressed customers
Commitment to confidentiality and privacy principles