Sr Director Experience Management - Measurement And Insights

Travelers Insurance

Multiple Locations
Base: $146,400.00 - $241,600.00; bonus/equity: not...
Experience management
Listening strategy
Experience analytics
Experience Management teams create shareholder value by improving customer experiences

Job Summary

  • Experience Management teams create shareholder value by improving customer experiences.
  • This role is responsible for operationalizing the Experience Measurement Framework within the business.
  • You will advocate cultural change towards an experience-centric organization.

Matching Summary

Experience Management teams create shareholder value by improving customer experiences.

Salary

Base: $146,400.00 - $241,600.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • experience management
  • listening strategy
  • experience analytics

Nice-to-have

  • collaborative culture
  • strong communication skills
  • ability to manage change

Key Requirements

  • Bachelor’s degree
  • nine years of experience
  • strong understanding of research methods

Work Rights

Not specified

Tailored Resume

Cover Letter