Job Summary

• At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
• This position will support our Claims Litigation processes, and the ideal candidate will have in depth knowledge of litigated casualty claims and have a demonstrated process improvement background.
• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

Matching Summary

Salary

Base: $114,080 - $205,340; Bonus/Equity: Not specified; Benefits: comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs

Skills & Requirements

Key Requirements

• 8 years business process execution/knowledge/experience
• Bachelor’s degree or 4 years of related experience
• Quality management, process improvement, problem-solving tools
• Implementing and sustaining change/improvements
• Process Mapping and Modeling
• process management standards and policies
• Lean, Business Process Management, or similar methodology
• utilizing various systems to collect and analyze data
• 4+ years of Third-Party Auto Injury Claims Experience
• Leadership experience
• Deep understanding of Claims Litigation processes
• risk management and developing controls
• new and emerging industry technology solutions
• analytical tools and data to inform business decisions
• manage a balanced portfolio
• Excellent communication skills
• process optimization tools and methodologies

Work Rights