Sr. Associate Technical Support Engineer

Workday

Not specified; not specified; flexible work schedu...
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Bachelor's degree in computer science or it
2+ years technical support experience
Xml json csv validation skills
** Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team, focusing on troubleshooting and delivering solutions to complex technical issues. The role requires a background in technical support, strong communication skills, and proficiency with various programming and troubleshooting tools. **

Job Summary

  • Workday is a Fortune 500 company shaping the future of work with its Paradox AI recruiting platform.
  • The role involves troubleshooting complex account configurations, APIs, and databases while providing 24x7 global coverage.
  • Candidates must possess strong technical troubleshooting skills to act as trusted advisors delivering time-sensitive business-critical solutions.

Matching Summary

Match Score: 75

** Workday is seeking a Sr. Associate Technical Support Engineer to join their Paradox Customer Support team, focusing on troubleshooting and delivering solutions to complex technical issues. The role requires a background in technical support, strong communication skills, and proficiency with various programming and troubleshooting tools. **

Salary

Not specified; Not specified; Flexible work schedules and benefits mentioned

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or IT
  • 2+ years technical support experience
  • XML JSON CSV validation skills
  • Complex SQL query writing
  • RESTful API testing with Postman
  • JIRA and Visual Studio Code proficiency

Nice-to-have

  • Experience with AWS Athena and S3
  • Familiarity with LLM observability tools
  • Strong asynchronous communication skills
  • Knowledge of Datadog and Twilio
  • Creative approach to problem solving

Key Requirements

  • Bachelor's degree required
  • 2+ years technical support experience
  • 1+ year XML/JSON/CSV validation
  • 1+ year JIRA and VS Code usage

Work Rights

Not specified

Tailored Resume

Cover Letter