Base: £44,000 - £55,000 py; bonus/equity: not spec...
On-site
Customer service contact centre management
Coaching and mentoring staff
Real-time operational data management
Iberdrola is seeking a Team Manager for their Glasgow HQ to lead and mentor customer service agents in a technology-enabled contact center, ensuring compliance with regulatory standards. The position offers a competitive salary, numerous benefits, and a commitment to sustainability and diversity within the workplace
Job Summary
As Team Manager, you’ll deliver customer satisfaction and achieve business performance targets through effective leadership, mentoring and coaching of customer service agents.
We offer a competitive salary with annual reviews and a comprehensive benefits package including pension matching, healthcare options, and various employee discounts.
SP Energy Networks is part of the Iberdrola Group, committed to renewable energy and supporting Scotland’s ambition to be Net Zero by 2044.
Matching Summary
Match Score: 85
Iberdrola is seeking a Team Manager for their Glasgow HQ to lead and mentor customer service agents in a technology-enabled contact center, ensuring compliance with regulatory standards. The position offers a competitive salary, numerous benefits, and a commitment to sustainability and diversity within the workplace.
Salary
Base: £44,000 - £55,000 per annum; Bonus/Equity: Not specified; Benefits: Pension scheme with double match up to 10%, healthcare options, 36 days annual leave, and more
Skills & Requirements
Must-have
Customer Service Contact Centre management
Coaching and mentoring staff
Real-time operational data management
Compliance with Ofgem targets
Microsoft Office proficiency
Flexible working hours for emergency operations
Nice-to-have
Experience with Salesforce or similar CRM
Leadership through digital change
Strong communication and interpersonal skills
Team player mindset
Ability to motivate and inspire teams
Key Requirements
Experience in Customer Service Contact Centre leadership
Ability to act decisively in fast-changing circumstances