Helpdesk and Concierge Engineer (M365)

NCS PTE. LTD.

Singapore
Not specified (assumed hybrid based on typical it roles)
Microsoft 365 ecosystem support
Active directory administration
Windows os troubleshooting
NCS PTE. LTD. is seeking a Helpdesk and Concierge Engineer specializing in Microsoft 365 support to join their service desk team in Singapore. The role requires providing first-level IT support, troubleshooting, and administration of M365 environments while embodying the company's core values of Adventure, Excellence, Integrity, Ownership, and Unity

Job Summary

  • The role serves as a subject matter expert within the service desk team while providing first-level IT support via phone and remote tools.
  • Candidates will administer Microsoft 365 environments, manage user accounts, and resolve issues related to applications like Teams, SharePoint, and Intune.
  • NCS values its AEIOU beliefs of Adventure, Excellence, Integrity, Ownership, and Unity, seeking individuals who embody these values in their work.

Matching Summary

Match Score: 85

NCS PTE. LTD. is seeking a Helpdesk and Concierge Engineer specializing in Microsoft 365 support to join their service desk team in Singapore. The role requires providing first-level IT support, troubleshooting, and administration of M365 environments while embodying the company's core values of Adventure, Excellence, Integrity, Ownership, and Unity.

Skills & Requirements

Must-have

  • Microsoft 365 ecosystem support
  • Active Directory administration
  • Windows OS troubleshooting
  • First level technical support
  • Service desk experience

Nice-to-have

  • VPN and macOS support knowledge
  • WiFi and LAN connectivity experience
  • Hardware and peripherals understanding
  • MFA settings configuration
  • Professional certifications preferred

Key Requirements

  • Diploma qualification required
  • Minimum 2 years end-user support experience
  • Proficient spoken and written English
  • Strong desktop and notebook support skills

Work Rights

Not specified

Tailored Resume

Cover Letter