Hotel Concierge

Four Seasons Hotels & Resorts

Houston, United States
Guest interaction professionalism
Resolving customer complaints
Local knowledge for recommendations
The Concierge responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction

Job Summary

  • The Concierge responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
  • This role is part of the Front Office Team, reporting to the Front Office Manager.
  • Four Seasons is an Equal Opportunity, Affirmative Action employer.

Matching Summary

The Concierge responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

Skills & Requirements

Must-have

  • Guest interaction professionalism
  • Resolving customer complaints
  • Local knowledge for recommendations
  • Package and message processing
  • Luggage and package storage

Nice-to-have

  • Genuine heart and luxury focus
  • Cross-cultural sensitivity
  • Guest centricity and preferences

Key Requirements

  • One + years' luxury hotel experience
  • Excellent interpersonal skills
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter