Technical Specialist

EML

Melbourne, Victoria, Australia
Fully remote
Src act technical guidance
Case management support
Reconsiderations, appeals, reviews
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees

Job Summary

  • As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.
  • You will coach and train team members and provide accurate, strategic advice in line with contract requirements and the SRC Act.
  • EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.

Matching Summary

As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), as well as assisting the team with their administration of the SRC Act and supporting recovery outcomes for employees.

Skills & Requirements

Must-have

  • SRC Act technical guidance
  • Case Management support
  • Reconsiderations, appeals, reviews
  • Legislative and regulatory environment
  • Risk management principles

Nice-to-have

  • Customer-centric environment
  • Proactive claims management
  • World class customer experience
  • Learning culture
  • Diversity and inclusion

Key Requirements

  • Strong experience administering SRC Act claims
  • Demonstrated ability in technical advice and training
  • Experience in dispute resolution, negotiation, mediation
  • Experience in fast-paced environments
  • Experience developing and conducting training
  • Experience coaching Case Managers
  • Excellent stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter