Axon is seeking a Director of Technical Support to lead and expand their international Tier 1 and Tier 2 support teams from their Bucharest office. The ideal candidate should possess extensive technical knowledge, operational leadership experience, and a strong focus on customer service, with a commitment to utilizing AI in support operations
Job Summary
Lead international Tier 1 and Tier 2 Technical Support teams supporting Axon body cameras, TASER devices, Evidence.com, Interview Room, and Fleet solutions.
Champion an AI-first approach to support operations through automation, LLM-enabled workflows, and intelligent tooling.
Serve as a key support leader partnering with Product, Engineering, Customer Success, and Sales.
Matching Summary
Match Score: 85
Axon is seeking a Director of Technical Support to lead and expand their international Tier 1 and Tier 2 support teams from their Bucharest office. The ideal candidate should possess extensive technical knowledge, operational leadership experience, and a strong focus on customer service, with a commitment to utilizing AI in support operations.
Skills & Requirements
Must-have
Tier 1 and Tier 2 Technical Support
Connected device products
Follow-the-sun support model
Hardware, firmware, networking, mobile, and cloud systems
AI-first approach to support operations
Nice-to-have
High-performance, customer-first culture
Executive presence
IoT or connected hardware ecosystems
Key Requirements
10+ years of experience in technical support
5+ years leading tiered support organizations
Experience managing global or international support teams
Must pass a Criminal Justice Information Services (CJIS) background check