Telephone Operator

Four Seasons

Cabo Del Sol, Baja California Sur, Mexico
On-site
Answer and transfer incoming calls
Follow up on guest requests
Handle guest interactions professionally
The Four Seasons is seeking a Telephone Operator for its Cabo Del Sol location in Baja California Sur, Mexico. The ideal candidate will have experience in luxury hospitality, proficiency in English and Spanish, and a commitment to providing exceptional guest service

Job Summary

  • Answer and transfer incoming calls received on the resort’s main switchboard correctly, ensuring follow-up on guest requests received via phone, FS App, and FS Chat efficiently, courteously, and professionally to achieve maximum guest satisfaction.
  • Handle guest interactions responsibly and professionally, fulfilling special requests, and providing timely follow-up on complaints and inquiries.
  • Four Seasons Hotels and Resorts has been ranked EVERY YEAR as one of "FORTUNE Magazine's 100 Best Companies to Work For" since 1998 and has been named a "Great Place to Work Legend."

Matching Summary

Match Score: 85

The Four Seasons is seeking a Telephone Operator for its Cabo Del Sol location in Baja California Sur, Mexico. The ideal candidate will have experience in luxury hospitality, proficiency in English and Spanish, and a commitment to providing exceptional guest service.

Skills & Requirements

Must-have

  • Answer and transfer incoming calls
  • Follow up on guest requests
  • Handle guest interactions professionally
  • Respond to emergency situations
  • Monitor FS Chat platform

Nice-to-have

  • Genuine heart and luxury service
  • Create magical memories
  • Team-based mutual respect

Key Requirements

  • High School diploma or equivalent
  • Minimum 2 years in luxury hospitality service
  • English and Spanish proficiency

Work Rights

Not specified

Tailored Resume

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