Client Services Manager

Healthone Alliance

Competitive salary; not specified; benefits: 401k ...
Insurance experience required
Hipaa compliance knowledge
Call center leadership
The Client Services Manager leads a multi-product call center to deliver accurate, compliant, and empathetic service to members, providers, and brokers

Job Summary

  • The Client Services Manager leads a multi-product call center to deliver accurate, compliant, and empathetic service to members, providers, and brokers.
  • This role requires owning escalation governance, resolving complex inquiries, and ensuring timely responses while adhering to HIPAA and internal policies.
  • The company offers a comprehensive benefits package including 401K with immediate vesting, health savings accounts, and paid time off.

Matching Summary

The Client Services Manager leads a multi-product call center to deliver accurate, compliant, and empathetic service to members, providers, and brokers.

Salary

Competitive salary; Not specified; Benefits: 401K (4% Match), Health Insurance, PTO

Skills & Requirements

Must-have

  • Insurance experience required
  • HIPAA compliance knowledge
  • Call center leadership
  • Benefits verification expertise
  • Claims research management

Nice-to-have

  • Bilingual communication skills
  • Healthcare billing knowledge
  • Empathetic service culture
  • Data-driven process improvement
  • Cross-functional collaboration

Key Requirements

  • Bachelor's Degree preferred
  • Four to five years management experience
  • Minimum two years customer service lead role
  • Required insurance industry experience
  • Knowledge of healthcare billing and claims

Work Rights

Not specified

Tailored Resume

Cover Letter