Automotive Customer Service Representative

Concentrix

Farmington Hills, Michigan, USA
Base: $18ph - $20ph; bonus/equity: incentives alig...
Minimum 3 years customer relations experience
Experience working with automotive dealerships
Intermediate microsoft office skills
This role involves receiving inbound calls from dealerships and clients while resolving routine inquiries and processing claims in accordance with OEM guidelines

Job Summary

  • This role involves receiving inbound calls from dealerships and clients while resolving routine inquiries and processing claims in accordance with OEM guidelines.
  • Concentrix offers significant career growth potential with about 80% of managers promoted from within and provides free learning and leadership development programs.
  • The position includes a base salary range of $18/hr to $20/hr plus incentives, along with comprehensive benefits like medical, dental, vision, and a 401(k) plan.

Matching Summary

This role involves receiving inbound calls from dealerships and clients while resolving routine inquiries and processing claims in accordance with OEM guidelines.

Salary

Base: $18/hr - $20/hr; Bonus/Equity: Incentives aligning with performance; Benefits: Medical, dental, vision, 401(k), PTO, paid training

Skills & Requirements

Must-have

  • Minimum 3 years customer relations experience
  • Experience working with Automotive Dealerships
  • Intermediate Microsoft Office skills
  • Ability to process OEM program claims
  • Secure handling of PII data

Nice-to-have

  • Strong problem-solving and analytical skills
  • Self-starter able to prioritize tasks
  • Detail-oriented with ability to multi-task
  • Professional communication written and verbal
  • Ability to work independently under pressure

Key Requirements

  • Must be located near Farmington Hills, MI
  • Minimum 3 Year experience in customer relations
  • Experience working with Automotive/Dealerships required
  • Legally authorized to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter